Best practices for integrating benefits administration with external carriers

dev_tech
Thu, 22 May 2025 10:15:00 +0000
Workday HCM

Our organization is evaluating different approaches for integrating Workday Benefits Administration with external insurance carriers and third-party administrators. We currently have about 8 different carriers (medical, dental, vision, life insurance, disability) and the manual file exchanges are becoming unsustainable.

I’m interested in hearing from others who have implemented carrier integrations - what approaches worked best for you? We’re considering three main options: API-based integrations using Workday’s Integration Studio, using a benefits connector solution, or staying with file-based EDI 834/835 exchanges but automating them through Integration Studio.

Each approach seems to have trade-offs in terms of implementation complexity, ongoing maintenance, real-time vs batch processing, and carrier compatibility. What has been your experience with different integration methods? Any lessons learned or pitfalls to avoid?

7 posts - 1 participant