Core HR integration fails to sync employee data to external benefits administration system

juliasys
Sat, 12 Jul 2025 09:00:00 +0000
Workday HCM

We have an integration set up to sync employee demographic and employment data from Workday Core HR to our external benefits administration system. The integration has been running fine for months, but recently stopped syncing data correctly.

The integration completes without errors, but our benefits vendor reports that employee updates aren’t coming through. New hires, terminations, and demographic changes from the past two weeks are missing in their system.

Integration status:

Integration: CORE_HR_BENEFITS_SYNC
Execution Status: Success
Employees Processed: 1,247
Changes Detected: 43
Transmission Status: Complete

The integration template hasn’t been modified recently, and the mapping was working perfectly until mid-June. What could cause a previously functional Core HR integration to suddenly stop syncing employee data to the external system?

4 posts - 1 participant