Mobile onboarding form validation fails when submitting multiple international characters

naveen_chief
Thu, 22 May 2025 10:45:00 +0000
Workday HCM

Our mobile onboarding forms are rejecting valid employee data when new hires enter names with international characters (accents, umlauts, etc.). The desktop version accepts these same entries without issue, but mobile shows a generic “Invalid character in name field” error.

I suspect this is related to UTF-8 encoding or the regex validation patterns used by the mobile API, but I can’t find where these are configured. The character set support seems inconsistent - some accented characters work (é, ñ) while others fail (ő, ł). This is blocking onboarding for our European locations.

When I check the API payload validation in the browser console, I see the mobile app is sending the data correctly encoded, but the server-side validation is rejecting it. Has anyone encountered similar character validation issues with mobile onboarding forms?

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