Onboarding workflow document collection incomplete - new hire delays

dev_tech
Wed, 03 Sep 2025 14:27:00 +0000
Workday HCM

Experiencing significant issues with new hire onboarding workflow in R1 2023 environment. New hires stall at document collection step - many not completing required documents before start date causing first-day delays and compliance gaps. Current workflow sends initial email with document checklist, but completion rate is only 62% by start date. Problem seems multifaceted: Document collection workflow design may not be intuitive enough for candidates unfamiliar with Workday. Candidate portal usability could be an issue - perhaps too many steps or unclear instructions. Reminder notification scheduling might not be aggressive enough to keep documents top-of-mind.

Typical scenario:

// Current workflow
Step 1: Offer accepted → Email sent with portal link
Step 2: Candidate logs in → Document list displayed
Step 3: Documents uploaded → Manual HR review
Gap: 38% incomplete by start date

Need solution addressing workflow design, portal experience, and notification strategy to improve completion rates.

5 posts - 1 participant