Recruiting offer approval workflow email notifications not sending to hiring managers

patricia_939
Sun, 08 Jun 2025 13:25:00 +0000
Workday HCM

Our offer approval workflow is failing to send email notifications to approvers. The workflow progresses through the steps, but hiring managers and department heads aren’t receiving the notification emails when offers land in their queue for approval.

I’ve verified the workflow notification configuration and it looks properly set up. The email template setup appears correct with subject line and body content defined. However, the recipient role mapping might be the issue - I’m not certain if the approver roles are correctly mapped to actual users.

<notification-step>
  <recipient-role>Hiring_Manager</recipient-role>
Offer_Approval_Required
</notification-step>

This is causing significant delays in our hiring process. Offers are sitting unapproved for days because approvers don’t know they have pending actions. We only discover this when candidates follow up asking about offer status.

Anyone experienced notification delivery failures in recruiting workflows?

5 posts - 1 participant