Account management API: Best practices for integrating custom field mappings with external systems

jessicaadmin
Thu, 07 Aug 2025 10:35:00 +0000

We’re building integrations between Oracle CX Cloud 23C and our ERP system for account synchronization. The challenge is managing custom field mappings - we have about 25 custom fields on the Account object that need to map to different field names and data types in our ERP. Looking for best practices around schema mapping strategies, data validation rules, and maintaining synchronization consistency. How do others handle field-level transformations in their integration layers? Are you doing this in middleware or within the Oracle API calls themselves?

Read full topic