Account management API: Best practices for integrating custom field mappings with external systems

luis_70
Fri, 08 Aug 2025 11:57:00 +0000

Synchronization consistency requires a master data management approach. Define Oracle CX Cloud as the system of record for certain fields (like customer interaction data) and ERP as master for others (like billing information). Implement field-level ownership rules in your integration logic. When conflicts occur, the system of record always wins. We use timestamp comparison only for fields where both systems have equal authority. Additionally, implement a staging table pattern where all changes are logged before being applied, giving you audit trail and rollback capability.

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