Custom object storage limits reached in territory management: How to archive old records without losing reporting accuracy?

paolo_595
Wed, 18 Jun 2025 09:02:27 +0000

For historical reporting integration, we built a unified view layer that queries both Zendesk Sell (active data) and our archive database (historical data). The BI tool joins them transparently using territory IDs as the key. Users don’t even know data is split across systems. The archive queries are slower but acceptable for historical analysis. We also pre-aggregate common metrics monthly to speed up executive dashboards. This approach solved our storage problem while maintaining full reporting capability.