Benefits enrollment window not appearing for eligible employees after configuration update in benefits admin

HCM UKG Pro
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1

We’re facing an urgent issue with our annual open enrollment period. After updating our benefits eligibility rules last week to include new part-time employee categories, the open enrollment window is not appearing in the self-service portal for a significant portion of eligible employees.

The eligibility rule update was straightforward - we expanded coverage to include employees working 20+ hours per week (previously 30+ hours). The open enrollment period is configured to run from June 1-30, and plan assignment appears correct in the benefits administration module. However, when affected employees log into the self-service portal, they either see no enrollment option or receive a message stating they’re not eligible for benefits.

We’ve verified that the employee records show the correct hours and employment status. The benefits plans are active and properly configured. Has anyone experienced similar issues with the self-service portal not reflecting updated eligibility rules during open enrollment?

2

Also check the effective date on your eligibility rule changes. If the effective date is set to a future date, employees won’t see the enrollment window until that date arrives. The open enrollment period configuration and the eligibility rule effective dates need to be properly aligned.

3

We cleared the cache yesterday afternoon, but employees are still reporting the same issue this morning. I’m wondering if there’s a batch process that needs to run to recalculate eligibility for the entire employee population after rule changes?

4

Definitely verify your plan assignment rules. Even if employees are eligible, they won’t see enrollment options if the plans aren’t properly assigned to their employee groups or benefit classes. Check that your newly eligible part-time employees are included in the benefit class assignments for each plan you want them to access during open enrollment.