Mobile case management approval workflow reduced approval cycles by 60%

BPM AgilePoint
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1

I wanted to share our success story implementing mobile case management approval workflows using AgilePoint Mobile. We reduced our approval cycle time from an average of 5 days down to 2 days - a 60% improvement that’s dramatically impacted our SLA compliance.

Our challenge was that managers and field supervisors were often away from desks, causing approval bottlenecks. We redesigned our approval workflows specifically for mobile interaction, focusing on mobile-optimized approval forms that display only essential information. We also implemented push notification integration so approvers get immediate alerts, and created single-tap workflow actions that allow approve/reject decisions without opening multiple screens.

The results have been transformative for our field operations. Approval rates during business hours jumped from 40% to 85%, and we’re now meeting our 48-hour SLA target 92% of the time versus 58% previously. I’d be happy to discuss our implementation approach if others are considering similar mobile workflow optimization.

2

Those are impressive results! I’m particularly interested in your single-tap workflow actions. How did you implement those? Did you use custom mobile forms or AgilePoint’s built-in mobile action buttons? We’re struggling with our mobile approval process requiring too many taps to complete.

3

I’m also curious about the change management aspect. Moving from desktop to mobile-first approvals usually requires significant user adoption effort. What was your rollout strategy and how long did it take for users to adapt? We’re planning a similar initiative and want to understand the organizational change challenges you faced.

4

How did you configure the push notifications to ensure approvers actually notice them? We’ve enabled push notifications but find that many users ignore them or have notifications disabled. Did you implement any notification strategies beyond just enabling the feature?