skill-based-routing

Topic		Replies	Views	Activity
Automated case routing using process-modeling reduced average resolution time by 40% Mendix use-case , process-automation , process-modeling , workflow-optimization , skill-based-routing , case-management , mendix-9-18 , workload-balancing		3	0	March 31, 2025
Automated case routing in cloud-hosted service cases module improves response time by 40% HubSpot use-case , automation , hs-2022 , workflow-automation , cloud-deploy-hosting , service-case , case-routing , skill-based-routing , agent-assignment		6	2	March 18, 2025