We’re experiencing a critical issue with our supplier collaboration analytics dashboard in Oracle Fusion Cloud SCM 23C. The AI-powered analytics widgets showing supplier performance metrics haven’t refreshed in over 48 hours, even though we know supplier master data has been updated multiple times.
Our ETL pipeline appears to be running on schedule according to the job logs, but the dashboard still displays outdated supplier risk scores and delivery performance indicators from Tuesday. We’ve verified that the underlying supplier master data contains the latest information when queried directly.
This is causing significant problems because our procurement team relies on these real-time insights to make sourcing decisions. They’re currently seeing stale data that doesn’t reflect recent supplier issues we’ve identified. Has anyone encountered similar dashboard synchronization problems with Fusion Data Intelligence analytics? What could be blocking the data flow between the ETL process and the visualization layer?
Thanks for the suggestions. I checked the ESS job history and found something interesting. The ‘Refresh Supply Chain Analytics’ job is completing with warnings rather than errors, which is why we didn’t catch it initially. The warnings mention ‘dimension attribute synchronization issues’ but don’t provide much detail. Could this be related to changes in our supplier attributes that the analytics engine isn’t recognizing?
I experienced this exact issue last quarter. The root cause in my case was that the incremental ETL process was picking up supplier master data changes, but not propagating them to the analytics staging tables correctly due to a mapping configuration error. The full refresh worked fine, but incrementals were silently failing to update certain fields. Check your data integration mappings in ODI or OIC to ensure all supplier attributes are correctly mapped to the analytics schema.
Check your ESS job history for the ‘Load Interface File for Import’ process specific to supplier collaboration. In our environment, we discovered that the AI-powered widgets have a separate refresh mechanism from standard reports. The issue was that our ETL pipeline was completing successfully, but the analytics cube wasn’t being rebuilt. You need to ensure the ‘Refresh Supply Chain Analytics’ job is triggered AFTER your supplier data loads complete. We had to adjust our job dependencies to fix this exact problem.
I’ve seen this behavior before. First thing to check is whether your analytics refresh schedule conflicts with the supplier data update jobs. Navigate to Scheduled Processes and look for any ‘Analytics Refresh’ jobs that might be failing silently. Also verify that the BI Publisher cache isn’t holding onto stale metadata. Sometimes the cache needs manual invalidation after major supplier master updates.