After importing new supplier performance data through our monthly bulk data import process, the supplier scorecard dashboard is not reflecting the updated metrics. The import job completed successfully with no errors reported, and I can see the new data when querying the supplier_performance table directly.
However, the dashboard still shows last month’s scores and ratings. We’ve tried refreshing the browser and logging out/in, but the stale data persists. This is blocking our quarterly supplier review meetings scheduled for next week, and we need accurate scorecards to make vendor continuation decisions.
The bulk import included performance data for 150 suppliers covering delivery timeliness, quality metrics, and audit compliance scores. Has anyone experienced dashboard lag after data imports? I’m wondering if there’s a manual refresh process or if the analytics engine needs to be triggered somehow.
Found the analytics aggregation jobs section. There are several jobs listed - should I run all of them or just the supplier-specific ones? Also, how long does the aggregation typically take for 150 suppliers?
Dashboard data in Arena typically caches for performance reasons. After bulk imports, you usually need to manually trigger a cache refresh. Check if there’s a ‘Refresh Dashboard Data’ option in the dashboard settings menu. Some versions require admin privileges to force a cache clear.
I’ve seen this before with supplier scorecards. The issue is that the analytics engine runs on a scheduled basis, not in real-time. Your bulk import populated the raw data tables, but the aggregated metrics used by the dashboard haven’t been recalculated yet. You need to manually trigger the analytics engine refresh job, usually found under Admin > Analytics > Run Aggregation Jobs.